Kleinbart - Learning and Development Solutions

Try a KLDS E-learning course

Personal Effectiveness for Assistants


In today’s environment of increased demands and pressure, assistants play a key support role in the successful achievement of an organisation’s goals. The course covers how to plan and organise efficiently, develop confident and professional communication skills and proactively contribute to the success of managers and teams. In applying skills and techniques, participants learn to become more effective in facing the challenges of their roles and enhancing their valuable contribution to business.

Course Content

  • Identifying skills and qualities for success
  • Building a successful working relationship with manager and team members
  • Effective time management
  • Setting priorities and realistic deadlines
  • Effective communication skills
  • Methods of assertiveness and learning to say “no”
  • Professional communication over the telephone
  • Organising meetings
  • Writing clear and concise minutes
  • Writing professional E-mails


2 days

Target Audience

Assistants and support staff wanting to increase their professional effectiveness.