In today’s environment of increased demands and pressure, assistants play
a key support role in the successful achievement of an organisation’s goals.
The course covers how to plan and organise efficiently, develop confident and
professional communication skills and proactively contribute to the success of
managers and teams. In applying skills and techniques, participants learn to
become more effective in facing the challenges of their roles and enhancing
their valuable contribution to business.
Course Content
Identifying skills and qualities for success
Building a successful working relationship with manager and team members
Effective time management
Setting priorities and realistic deadlines
Effective communication skills
Methods of assertiveness and learning to say “no”
Professional communication over the telephone
Organising meetings
Writing clear and concise minutes
Writing professional E-mails
Duration
2 days
Target Audience
Assistants and support staff wanting to increase their professional
effectiveness.
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