This course aims at helping people strengthen their interpersonal communication skills. During the course, participants learn the dynamics of the communication process as well as tools for assertive and positive communication on an interpersonal level. The course also explores non-verbal behaviours and the impact of culture on communication.
The communication process
Forms of communication
Removing communication barriers
Expressing ourselves positively and effectively
The art of asking questions
Methods for an assertive approach to communication
Communication and conflict management
The role of culture in communication
2 days for up to 12 participants
Anyone who needs to strengthen his communication skills.