Kleinbart - Learning and Development Solutions

Try a KLDS E-learning course

Communication Skills


This course aims at helping people strengthen their interpersonal communication skills. During the course, participants learn the dynamics of the communication process as well as tools for assertive and positive communication on an interpersonal level. The course also explores non-verbal behaviours and the impact of culture on communication.

Course Content

  • The communication process
  • Forms of communication
  • Removing communication barriers
  • Expressing ourselves positively and effectively
  • Active listening
  • The art of asking questions
  • Non-verbal communication
  • Methods for an assertive approach to communication
  • Communication and conflict management
  • The role of culture in communication


2 days for up to 12 participants

Target Audience

Anyone who needs to strengthen his communication skills.