This course is designed for people who need to influence others and build positive relationships at work. Participants learn to develop influencing strategies that help build their confidence and credibility in working with different personalities. They also learn and apply assertiveness methods to enhance mutually beneficial communication and gain the support and commitment of others.
The meaning of influencing
Differences with persuading, manipulating or negotiating
Building credibility in an organisation
Influencing outcomes with integrity
Understanding behavioural styles
The barriers to effective influencing
Listening and assertiveness
Becoming assertive and the three styles of relating to others
How rights and beliefs, thoughts and emotions affect us
Understanding and applying methods of assertion
1 day for up to 12 participants
Anyone who wishes to improve his influencing skills and develop assertiveness.