The objective of this course is to provide participants with a good understanding of the cultural differences that impact our everyday lives in the workplace and how to manage those differences to avoid conflict. The course covers oral and non-verbal communication between various cultures. The specific cultures covered in the course vary in accordance with the situation of the participants.
What is culture? How does it influence the workplace?
Different types of culture
Basic components of cultural differences (Schein): Assumptions, External Adaptation, Internal Integration
Understanding cultural differences
Criteria for cultural differences (Hofstede)
Impact of cultural differences on corporate culture
Management and culture
Conflict and culture
Language and culture : Implicit vs. explicit languages
Time management: Monochronic vs. polychronic cultures
Hierarchy and controls
1 or 2 days up to 12 participants
Anyone working in a multicultural environment, who wishes to understand and manage the challenges of intercultural communication.