Kleinbart - Learning and Development Solutions

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Intercultural Communication


The objective of this course is to provide participants with a good understanding of the cultural differences that impact our everyday lives in the workplace and how to manage those differences to avoid conflict. The course covers oral and non-verbal communication between various cultures. The specific cultures covered in the course vary in accordance with the situation of the participants.

Course Content

  • What is culture? How does it influence the workplace?
  • Different types of culture
  • Basic components of cultural differences (Schein): Assumptions, External Adaptation, Internal Integration
  • Understanding cultural differences
  • Criteria for cultural differences (Hofstede)
  • Impact of cultural differences on corporate culture
  • Management and culture
  • Conflict and culture
  • Language and culture : Implicit vs. explicit languages
  • Time management: Monochronic vs. polychronic cultures
  • Hierarchy and controls


1 or 2 days up to 12 participants

Target Audience

Anyone working in a multicultural environment, who wishes to understand and manage the challenges of intercultural communication.