The course looks at performance management as an ongoing process based on an annual cycle of setting objectives at the start of the year, providing feedback and updating objectives during the year and conducting year-end appraisals. It includes numerous practical exercises and tools.
Course Content
Defining and building SMART objectives
Holding effective reviews with staff
Dealing with issues as they arise
Methods for giving effective feedback
Listening and responding effectively
Managing the year-end appraisal process
Critical communication elements for effective year-end appraisals
Identifying areas for performance development
Addressing long-term development for staff and career paths
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